FAQ

  • Are your jewellery designs exclusive?

    Our jewellery is crafted from
    high-quality materials such as sterling silver, gemstones, pearls, recycled silver, natural stone, and other premium materials sourced through traditional mining in Indonesia.

    We prioritize durability, elegance, and sustainability in our designs.

    We are committed to ethical sourcing practices and work closely with reputable suppliers who adhere to strict ethical standards.

    Our gemstones are sourced responsibly, ensuring fair labour practices and environmental sustainability.

    We take pride in offering unique and exclusive designs that you won't find elsewhere.

    Our team of designers continually creates new collections, drawing inspiration from cultures worldwide to create a diverse array of shapes and textures, imbuing each piece with meaning.

    As every piece is crafted by hand, we take pride in the fact that each jewellery might slightly vary, adding to its individuality and charm.

  • Are your gemstones ethically sourced?

    Our jewellery is crafted from high-quality materials such as
    sterling silver, gemstones, pearls, recycled silver, natural stone, and other premium materials sourced through traditional mining in Indonesia.

    We prioritize durability, elegance, and sustainability in our designs.

    We are committed to ethical sourcing practices and work closely with reputable suppliers who adhere to strict ethical standards.

    Our gemstones are sourced
    responsibly, ensuring fair labour practices and environmental sustainability.

  • What is gold plating ?

    Gold plating is a process where a thin layer of gold, typically around 2 microns thick, is applied onto the surface of another metal through electroplating or chemical deposition methods. This layer of gold plating adds a luxurious finish to the jewellery piece while retaining the underlying metal's structural integrity.

    Gold plating is commonly used in jewellery making to enhance the aesthetic appeal and durability of the piece.

  • Are your jewellery pieces suitable for sensitive skin?

    Many of our jewellery pieces are hypoallergenic and suitable for sensitive skin. We use high-quality materials silver and adhere to strict quality standards to minimize the risk of irritation or allergic reactions. However, if you have specific concerns, please let us know, and we'll assist you in finding the most suitable options.

  • How much is the shipping cost on your online shop? And How long does it take to arrive in

    Our shipments are made with DHL and EMS. The normal delivery time are estimated 7-10 days. We also offer express delivery which will only take

    3-4 days.All packages can be tracked with their DHL tracking number. Once the order is placed, an email will be sent with the confirmation of the purchase. The shipping cost of regular service is approximately US$15-30, and it takes about 7-10 days to arrive, depends on the country. The other option is express shipping it take about 3-4 days. We provide shipping tracking code and insurance for all shipment options.

  • How should I care for my jewellery?

    Proper care ensures the longevity and beauty of your jewellery.
    We recommend storing your pieces in a jewellery box or pouch to prevent scratching and tarnishing.

    Avoid exposing your jewellery to harsh chemicals, perfumes, or extreme temperatures. Regular cleaning with a soft cloth and mild soap solution can help maintain its shine.

  • What materials are your jewellery made from?

    Our jewellery is crafted from high-quality materials such as sterling silver, gemstones, pearls, recycled silver, and other premium materials sourced through traditional mining in Indonesia.

    We prioritize durability, elegance, and sustainability in our designs.

  • What is your return policy?

    We want you to be completely satisfied with your purchase. If for any reason you're not happy with your jewellery, you may return it within 14 days of purchase for a refund or exchange.

    Please refer to our return policy for detailed instructions and any applicable terms and conditions.

    However, please note that if the tag has been removed from the item, we won't be able to accept the return.

  • Do you offer international shipping?

    Yes, we ship internationally to select countries. Shipping fees and delivery times may vary depending on your location. Please check our shipping policy or contact us for more information on international shipping options.

  • Can I repair damaged jewellery?

    Yes, we offer repair services for damaged or broken jewellery.

    Our skilled craftsmen will assess the damage and provide you with repair options. Contact us for assistance and to arrange for repairs.

  • Is your jewellery safe to be exposed with water or in the shower?

    Yes, our jewellery is safe to be worn in the water. However, we strongly recommend you taking them off before shower.

  • How can I contact customer support?

    You can reach our customer support team via email at info.lodarmistudio.com.

    Our friendly representatives are available to assist you with any inquiries, concerns, or special requests you may have.